Effective Date: June 23, 2026
1. Introduction
At SARL DELTA PULVERISATION (operating the online store at www.sarldelta.com), we are dedicated to providing our customers with high-quality, compact garden tools perfect for French home growers, while ensuring a smooth and transparent delivery experience. This Shipping Policy outlines our practices for processing, shipping, and delivering orders for products like our curated top small garden tools, new ergonomic mini trowels, and pruners. It applies to all purchases made through our website. By placing an order, you agree to the terms outlined in this policy. For any questions, our team is ready to help.
- Company: SARL DELTA PULVERISATION
- Website: www.sarldelta.com
- Contact Email: nyxide@sarldelta.com
- Address: 1525 Route de Bagnols, 30290 Laudun-l’Ardoise, France
- Contact Phone: +33 4 6639 2855
2. Processing Time
All orders are carefully prepared from our location in Laudun-l’Ardoise, France. Our standard order processing time (the time between when you place your order and when we hand it over to the shipping carrier) is 1-2 business days (Monday to Friday, excluding French public holidays). This allows us time to personally check every small garden tool, as is our practice, and ensure it’s packed securely for its journey to your balcony, windowsill, or tiny plot.
Orders placed after 12:00 PM (CET) or on weekends/holidays will be processed on the next business day.
3. Shipping Destinations & Carriers
We are proud to ship our handpicked, reliable small garden tools across Metropolitan France and Corsica (France). We currently do not offer international shipping outside of mainland France and Corsica.
We partner with trusted national carriers such as La Poste/Colissimo and Chronopost to provide reliable and trackable delivery services. The specific carrier and service level will be selected based on your location and the shipping option you choose at checkout.
4. Shipping Methods, Costs & Delivery Times
During checkout, you will be presented with available shipping options and their associated costs and estimated delivery times. Please note that these are estimates and not guaranteed delivery dates, as delays can occasionally occur due to factors outside our control.
- Standard Shipping (Colissimo Domicile): This is our most common and cost-effective option. Estimated delivery time is 2-4 business days after the order leaves our warehouse. You will receive a tracking number via email once your order is shipped.
- Express Shipping (Chronopost): For faster delivery, choose this option at checkout. Estimated delivery time is 1-2 business days after dispatch. This service also includes full tracking.
Shipping costs are calculated at checkout based on your delivery address, the total weight of your order, and the selected shipping method. You will see the exact shipping cost before finalizing your payment.
Important Note: Delivery times commence once the carrier has scanned the package and do not include order processing time. Deliveries are typically made on business days. For services requiring a signature, if you are not available, the carrier will leave a notice with instructions for pick-up or re-delivery.
5. Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the carrier’s website where you can monitor your package’s journey in real-time.
If you have not received a tracking email within 3 business days of placing your order, please check your spam/junk folder. If it is not there, contact us at nyxide@sarldelta.com with your order number for assistance.
6. Delivery Issues & Lost Packages
We strive for every delivery to be as smooth as the operation of our sturdy mini trowels. However, we understand that issues can arise.
- Incorrect or Incomplete Address: It is the customer’s responsibility to ensure the shipping address provided at checkout is complete and accurate. We are not liable for delays or non-delivery due to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment at an additional cost.
- Failed Delivery Attempts: If the carrier attempts delivery and is unsuccessful (e.g., no one available to sign), they will usually leave a notice. It is then your responsibility to follow the carrier’s instructions to pick up the package or schedule a redelivery. Packages unclaimed after the carrier’s holding period may be returned to us. We will contact you if this happens, and reshipment or refund will be subject to additional fees.
- Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please first check with neighbors or your building’s reception. If the package remains missing, contact us within 7 days of the marked delivery date, and we will initiate an inquiry with the shipping carrier on your behalf.
- Damaged Upon Delivery: If your package appears damaged upon receipt, please refuse the delivery if possible and note the damage with the driver. If you accept the package, please open it in the presence of the driver (if feasible) to inspect the contents. For any damage, contact us at nyxide@sarldelta.com within 48 hours of delivery with your order number and clear photos of the damaged product and packaging. We will work with you to resolve the issue promptly.
7. Customs, Duties, and Taxes
For all shipments within Metropolitan France and Corsica, all applicable taxes (VAT) are included in the price you see at checkout. No additional customs duties or import taxes are required for these destinations.
8. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website at www.sarldelta.com with a new effective date. For material changes, we will make reasonable efforts to notify you, for example, through a notice on our website.
9. Contact Us
For any questions regarding shipping, your order status, or this policy, please do not hesitate to contact our France-based customer service team. We aim to reply within 24 hours to make your experience as joyful as your daily gardening sessions.
SARL DELTA PULVERISATION
Customer Service Department
Email: nyxide@sarldelta.com
Phone: +33 4 6639 2855 (Mon-Fri, 9:00-17:00 CET)
Address: 1525 Route de Bagnols, 30290 Laudun-l’Ardoise, France